In the first 30 seconds, upon entering your facility, a new patient or customer forms his or her first impression of your facility or business.
Patients or customers value cleanliness. Certain parts of a building, such as restrooms are especially important; because, the patient or customer relates the cleanliness of restrooms to the cleanliness in other parts of the facility or business. People are concerned about the spreading of germs and bacteria, and failing to keep the restroom up to customer standards deter patients or customers from returning.
Studies show that clean facilities are one of the main factors in determining customer.